Reservation of publications

• Can I request the reservation of a publication available in the library?
• How can I reserve a publication that is currently on loan?
• Can I place reservation requests via email?
• Can I make reservation requests by phone?
• How long is a reservation request valid for?
• How and where can I pick up my reservation?
• How can I cancel my reservation for an publication?
• I placed a reservation on a publication and received an email notification regarding its availability for pickup. I received a further email confirming the item had been checked out. I do not have the item in my possession. What steps should I take?